Most Asked Questions

Frequently Asked Questions

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Where do you ship to?

We ship worldwide from our warehouse in Singapore.

Shipping rates and delivery times are calculated at checkout based on your location.

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What are the shipping fees and delivery timeline?

For local Singapore orders:

• Economy Delivery (3 working days): SGD $10 (Complimentary with min $150 spent).

• Next-Day Delivery (for orders placed before 3PM): SGD $25

We aim to dispatch all orders within 48 hours, excluding weekends.

During sales, festive seasons, or public holidays, processing may take 3–5 working days.

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How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you.

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Can I amend my order?

Yes — please email us at chromaandmoon@gmail.com within 12 hours of placing your order.

After that, your order may already be processing, and we may not be able to make changes.

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Can I cancel my order?

You may cancel your order within 12 hours by emailing chromaandmoon@gmail.com.

After that, cancellations may not be possible as the order could be in process.

• Approved cancellations will be refunded as store credit.

• Cancellations and exchanges are not permitted during sale periods.

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Do you offer gift packaging?

Yes! All Chroma & Moon pieces arrive beautifully packaged — perfect for gifting or treasuring yourself.

Sending it as a gift? Let us know at checkout or email us at chromaandmoon@gmail.com — we’re happy to include a handwritten note.

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I’m a wholesaler — how can I make a purchase?

We offer wholesale opportunities with low minimums and exclusive rates.

To get started, fill out our Wholesale Enquiry Form, and we’ll be in touch.

You can also email us directly at chromaandmoon@gmail.com with any questions.